Return & Refund Policy

Our 30-Day Promise

We want you to love your Huglet. If your purchase is not the right fit, you may request a return within 30 days of delivery.

Return Requirements

To be eligible for a return, the item must be:

• Unused and in its original condition

• Free from damage, stains, odors, or excessive wear

• Returned with its original packaging when possible

• Accompanied by proof of purchase or your order number

How to Request a Return

CONTACT US with your order number and the reason for your return. Please wait for return instructions before sending anything back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery and include clear photos of the item and packaging. We will work to provide a replacement or refund.

Refunds

After your return is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for your bank or payment provider to post the refund.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you would like a different item, we recommend returning the original item and placing a new order after your return is approved.

Contact

For return questions, CONTACT US